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Support
Questions, a problem with the app or a billing issue? Email support@stokeday.com and we’ll help.
How do I contact Stoke?
Email support@stokeday.com. We reply within 2 business days.
How much is Stoke Pro?
Pro is $29.99 a year. Refer 3 friends who create a Stoke account with your link and it’s $14.99 a year for you. There’s no monthly plan. See Stoke Pro.
What is the Crew plan?
Crew is $79.99 a year for 4 people. You pay, then invite 3 friends with a link or by email. All 4 of you get full Pro while your Crew plan is active. If it ends, everyone in the crew loses Pro at the same time.
How do I invite or remove people from my crew?
Open Settings and go to Your crew. Share your invite link or send an invite by email. To remove someone, tap Remove next to their name; their spot opens up and your invite link changes, so the old link stops working.
I joined a crew but I also pay for Pro. How do I cancel mine?
Joining a crew doesn’t cancel your own plan. Open Settings and tap Manage billing to cancel it. You keep your own Pro until the end of the period you paid for, and you keep Pro through the crew after that.
How do I cancel Stoke Pro?
In the app, open Settings and tap Manage billing. On the web, go to Settings in your account. You keep Pro until the end of the period you paid for.
How do I delete my account?
In the app, open Settings and tap Delete account at the bottom. This deletes your account and data right away and cancels Pro bought on stokeday.com.
Why isn't my alert arriving?
Alerts are part of Stoke Pro and go to the email on your account. Check your spam folder, and make sure the alert is on in Alerts.
How does Stoke use my location?
Only if you tap Use my location, and only while you use the app, to show resorts near you. It isn't saved to your account. See the privacy policy.
How are scores made?
Every score comes from public forecasts, snowpack, roads and our crowd estimate. How scores work explains the formula. Scores are estimates.
Stoke is made by TREKA LLC, doing business as Stoke.
Questions? Email support@stokeday.com.